Boost Mobile is a popular cell phone provider that offers no contract plans for customers who want more freedom with their cell phone provider. There are three types of payment plans available from Boost Mobile Prepaid, including monthly unlimited, daily unlimited and pay as you go plans. All monthly unlimited plans come with Shrinkage. The Shrinkage program allows users to pay less for the same unlimited service if they make monthly payments on-time.
Cost, Rates, & Fees
- Monthly Unlimited: If you want unlimited talk, text and data and access to the Shrinkage plan that can reduce your monthly bill up to $15 per month, the Monthly Unlimited plan may be your best bet. If you want an Android or Blackberry you will pay more for the unlimited plan. Boost Mobile Prepaid charges $5 more per month for Android phones and $10 per month more for Blackberry phones.
- Daily Unlimited: For just $2 per day, you can have unlimited daily usage for your cell phone. There are strict daily rules and limitations for basic, Android and Blackberry phones listed on the Daily Unlimited Boost Mobile Prepaid page.
- Pay as You Go: if you just want basic phone service for emergency or occasional use, the Pay As You Go plan is a good option. Customers pay 20 cents per minute and 20 cents per text message. You can use the web for 50 cents per day. There is a fee for using the walkie-talkie, instant messaging and 411 services as well.
- Shrinkage: Shrinkage is offered on all monthly unlimited plan. Customers who pay on-time for six months reduce their bill by $5. After 12 months of on-time payments, your bill is reduced by $10 and after 18 months of on-time payments, your bill is reduced by $15.
User Review Summaries
The biggest complaint about Boost Mobile is the customer service department. Customers complain that the representatives have little idea how to fix phone problems. Phone service is provided by the Sprint Network, so there are few complaints about coverage, though some customers complain that service outages occur frequently.
Boost Mobile Prepaid Customer Service & Billing Contact Info
You can contact customer service by email or phone for more information on your account or to purchase new Boost Mobile Prepaid service.
Call customer service: Customer service is available between the hours of 4 AM and 9 PM PST 7 days a week. Call 1-866-402-7366.
Contact customer service by email: You have to use the email contact page on the Boost Mobile Prepaid website to contact customer service by email.
Reboost: The Reboost option is available for customer who need to pay more on their Boost Prepaid account.
The service coverage area for Boost Mobile Prepaid is the same as it is for the Sprint Network as Boost Mobile Prepaid uses Sprint towers. You may find that different service plans offer different coverage areas. To learn more about the coverage for your plan in your area, view the coverage map on the Boost Mobile Prepaid website.