Cox offers Internet services to customers in specific service areas. We could not find any detailed information on contracts, but we did find reference to the fact that Cox Internet is offered on a month-to-month basis and that customers have the ability to cancel service at any time with a written letter to customer service. It is extremely important for you to contact customer service to learn more about contracts and cancellation before ordering Cox Internet service.
Cost, Rates, & Fees
The pricing information for Cox Internet may change frequently. At the time of publication, these pricing schemes were the ones published on the Cox Internet website.
- Cox Essential Internet: $34.99 per month. Up to 3 MB download speed.
- Cox Preferred Internet: $49.99 per month. Up to 15 MB download speed.
- Cox Premier Internet: $62.99 per month. Up to 25 MB download speed.
- Ultimate Internet: $109.99 per month. Up to 55 MB download speed.
All Internet service plans come with free unlimited usage. The only difference between plans is Internet connection speeds. There are special offers from time to time on Internet packages that reduce the price substantially for up to the first 12 months.
There are connection prices associated with all Cox Internet packages.
- Professional Installation: $49.95
- Self Installation: $19.95 plus shipping.
- Cable Modem: Up to $79.99.
Users Review Summaries
The biggest customer complaint about Cox Internet is speed and customer service. Internet speeds, though marketed as some of the fastest available anywhere, all say “up to” a certain download speed. This just means the customer can download at speeds up to that level, but often speeds are much slower, according to customers.
Customer service tends to take longer than most customers like to deal with a tech problem and charges are noted for installation services not performed by Cox Internet installers.
Cox Internet Customer Service & Billing Contact Info
For more information on the service available from Cox Internet, customers call, send an email or chat with a representative.
Call customer service: Call customer service at one of the local phone numbers available on the customer service website.
Contact by email: Using the same link to find the customer service phone number, you can email customer service in your area. There is no general contact form – all customers must first choose their home area to view contact information.
Contact by chat: Visit the contact us page and choose the chat option after choosing your service area.
Visit http://www.cox.net/ to learn if you are in the service area for Cox Internet.