PlatinumTel is a small prepaid wireless company with coverage mainly east of the Mississippi River. There are large portions of the United States left uncovered by PlatinumTel phones, which could be a problem for prepaid customers. PlatinumTel tells customers upfront that signal strength and coverage may vary from that shown on the coverage map at any time. You must purchase a phone from PlatinumTel to sign-up for a prepaid plan.
Cost, Rates, & Fees
The rates and fees for prepaid wireless from PlatinumTel are based on the type of phone you purchase. Smartphones require a data plan or the customer will be charged per MB of data used. This could add up to an extremely high bill in a short period of time. After purchasing your phone, you have four plans to choose from.
- Real Paygo: On the Paygo plan customers are charged 5 cents per minute to talk, 2 cents per SMS and 10 cents per MB of data used. Customers purchase refills in $10, $20, $30, $50 or $100 denominations. The $10 and $20 plans come with 90 days of service. The $30 and $50 plans come with 180 days of service and the $100 plan comes with one year of service. All plans roll over unused airtime for one year aside from the $100 plan which rolls over indefinitely.
- Android Unlimited Talk and Text: If you have an Android phone you can purchase unlimited talk and text. The $50 plan comes with 200 MB of data and the $60 plan comes with 1 GB of data. The plan charges customers $2 per day for unlimited talk and text, according to PlatinumTel, but at $2 per day the $50 plan would not cover 30 days.
- Unlimited Talk and Text: You can sign up for unlimited talk and text with 150 MB of data for just $45 a month.
- PlatinumTel Hybrid: The Hybrid plan is for customers who don’t talk during peak hours. There are two plans available – $20 and $30. The $20 plan comes with 200 minutes, 200 SMS and 20 MB of data, but only gives the customer 15 days of service per month. The $30 plan comes with 300 minutes, 300 SMS and 30 MB of data for 30 service days.
User Review Summaries
Customer reviews are generally good for PlatinumTel. The company runs on the Sprint Network, so coverage is not a problem in many areas. However, customers do find the phone selection horrible and phones only have a 30 day warranty, so if something goes wrong after those 30 days, the customer is responsible for buying a new phone.
PlatinumTel Prepaid Customer Service & Billing Contact Info
Call customer service: 1-866-225-5631.
Call to Refill or Add Money to Your Account: 1-866-273-3455.
Email customer service: Fill out the customer contact page to send a message to PlatinumTel customer service.
The service coverage area is identical to the Sprint Network as PlatinumTel Prepaid uses Sprint towers. If you live near a major highway or city, you will have no trouble with talk, text or data, but smaller towns and cities may have intermittent connection problems.